Starting off was hard. It took several attempts for my system to recognize the software on the keychain and run the upload program. After the upload program crashed several times, I finally got it to work, and started uploading pictures in 128 x 128 px size. Excited about the developments, I found 5 pictures that I uploaded onto the keychain. Well, it crashed again, but this time, the keychain ceased to work at all. All I got was a blank screen when I turned it on. No menus, no navigation. Nothing.

I realized the software must have completely disintegrated, so I tried looking up a fix for this on the website (www.pocketphotodisplay.com), but to no avail. So I decided to write them an e-mail from the website, but after a week, no response. Then, I called the customer service number they have posted on their website, but all you get is an automated answering machine, saying all the basic things on how to troubleshoot (which is already on the website anyways). After pressing 0 on the keypad, I get a general mailbox, with a voice saying nobody is there to answer you call.

All I wanted was an update on the software! I suppose I will have to redeem my $20 from Walmart. Too bad… this could have been solved way easier.

Always when buying these things… keep the receipt!